Frequently asked questions

StoryWell runs multiple safety checks before and after generation, including age-calibrated constraints and moderation before content is shown.

Unsafe prompts are redirected to child-safe alternatives, and blocked outputs are regenerated, so unsafe scenes should not reach the child view.

You can personalise your child's name, age-calibrated reading level, story world, and the companions who join the adventure. Every setting shapes the language, complexity, and themes of the generated story.

No. Personalisation sets the context, while real AI generation creates fresh, unique stories every session. The same settings will produce a different story each time.

Your child can have up to 4 companions per story. Companions are chosen in the story wizard before each session. See the full Companions guide for the available cast.

Yes — companions are set per session in the story wizard. Your child can choose a completely different set of companions for every new adventure.

Yes. Every illustration is generated with strict child-safety guardrails: no violence, no adult themes, no realistic human faces, and no scary imagery. The same age-calibrated safety system that governs story text also governs illustrations.

A warm placeholder illustration shows immediately so the story never stalls. The full image loads in the background and replaces the placeholder as soon as it is ready — your child can keep reading without waiting.

Yes. There is a global toggle in Settings → Narration. Turning it off disables read-aloud across all stories — the text remains fully readable without audio.

StoryWell uses your device's built-in text-to-speech voice. You can adjust the speed in Settings → Narration. For more voice options, check your device's accessibility settings.

There is no fixed limit — StoryWell saves stories locally on your device using encrypted storage. The only limit is your device's available storage. Stories are never deleted automatically.

When your story ends, tap Stage Story to keep it. The full adventure — every chapter and all the illustrations — is saved to your library as a single flowing story. You can re-read it any time, listen with narration, or export it as a PDF.

Go to Settings → Account → Delete Account. This wipes all local stories and profile data from your device and submits a deletion request to our servers. See the plain-English Privacy guide for full details on what is deleted and when.

Stories are stored locally on your device. Uninstalling the app removes all local story data. If you reinstall, you will need to start fresh. We recommend saving screenshots of favourite stories before uninstalling.

StoryWell stores only what is needed to run and personalise the product, including child profile basics and generated stories. See the full Privacy Policy or the plain-English version.

Yes. Parents or guardians can request access, correction, or deletion of account and child profile data. Go to Settings → Account → Delete Account, or use the contact page.

Adventure mode is our longest story format — six pivotal choices across a rich, multi-act adventure of around 15 minutes. It is available as part of StoryWell Premium. You can see it in the mode picker when starting a new story.

Adventure mode is included in StoryWell Premium — A$7.99/month or A$49.99/year (save 48%), with a 7-day free trial. See the pricing section for everything that is included.

First check your network connection, then retry. If the issue persists, contact support with the time and device details.

Use the in-app report option if available or send details through the contact page so the team can investigate quickly.